LUXURY RV'S WA

Excellent van so far , minor issues which will be fixed at first service. Handover was excellent and in great depth.

Good range and very helpful.

Know everything about caravan and helpful

Pretty disappointed when I take 2.5 days off and 1200km with a list of jobs booked in. It was hard enough getting a response to an email/phone call back from Nathan (service manager, apparently) let alone him taking note of the jobs we required. Had given plenty of notice (calls &emails) for a wheel alignment, new hatch in side bunk, hatch on the fridge vent and a few minor warranty jobs for our first service of our network van. Upon dropping off the van. Had no note of wheel alignment or fridge vent, it was only lucky that the wheel alignment person was there to do another van. The bunk hatch which we were assured would be there wasn't the correct size so it couldn't be done. Fridge hatch was a maybe if we've got something to fit (still wasn't actually noted on paperwork when we went through the list on pickup) I gave our van service book to Nathan so it'd be filled out which he put back on kitchen bench in van. Upon returning to go through van with a fella from service (Nathan had knocked off for the day 👌🏽🥴) I checked the service book which hadn't been touched or stamped. So I had to prompt for this to be filled out "that's the office girls job" I was told. If I knew this was going to happen I would've taken to a better run caravan repair shop closer to home! I was told by the fella showing me what jobs they'd carried out that the corrext hatches were coming in next week and they could book me in just for the hatch around then, not a chance I'm driving 1200km to be let down again mate. Red flags for this dealership and there management were already on our radar as between first signing up and doing our colour choices we were onto our 4th salesperson due to staff quitting. The management or lack thereof needs to take a serious look at what's going on at this business. The works that were completed were fine and the person who talked me through what they did seemed to understand the van so no issues with that side of things. Just a terribly managed business with lack of leadership or accountability.

Big in side good lay out of on display one of the biggest range of caravan products available I've seen 👌. Clean, staff are very friendly and helpful and will do what they can to get it for you. Customer service is spot on .

Great selection of new and used caravans, impressed by the sales persons knowledge and equipment had travelled from Perth looking for a new van in many Caravan centres this was one of the best selections, so good and impressed we bought a new 23ft van in our likes to be delivered in November 2023.

Very helpful without being pushy. We made the right decision to attend the expo!